Exchanges and returns are processed 2 to 3 business days after we receive the returned item.

For exchanges:

Once we confirm your item is on its way back to our warehouse, we'll send your replacement using the same shipping method as your original order (see shipping methods here).

For refunds:

Refunds typically show up in your account within 5-10 business days. If it hasn't appeared after 10 days, reach out to your bank. If they can't find the refund, Contact Us immediately.

Important Information for TV Show Partner Purchases

• If you purchased your item through one of our TV Show partners, please reach out to us directly for returns or exchanges.
• Simply send an email to info@shapermint.com with your order number and request, and our team will assist you with the next steps.
• We’re here to help make the process as smooth as possible!