Orders can be changed or canceled by our Customer Support Team for up to (1) hour after it’s placed.
After the hour passes, we can no longer cancel or edit the order. Our team is committed to getting your products out to you as soon as possible.
If your order is already processed, we suggest you try your products out first, and if for any reason it doesn’t measure up, we’ll send you a Free Replacement. (Click here to learn more about Shapermint’s Exchanges and Returns Policy).
Important Information for TV Show Partner Purchases
- If you purchased your item through one of our TV Show partners, please reach out to us directly for returns or exchanges.
- Simply send an email to info@shapermint.com with your order number and request, and our team will assist you with the next steps.
- We’re here to help make the process as smooth as possible!
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