We want you to love your essentials and your shopping experience. That’s why we offer easy, worry-free returns and exchanges within 60 days of delivery, as long as your item meets the conditions below.
What items can be returned or exchanged? Shapewear, bras, leggings, and panties that are:
- Unworn and unwashed
- With all original tags, packaging, and hygiene seals
What items can’t be returned?
- Final Sale items
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Opened or hygiene-sensitive items with:
- Incomplete packaging, and missing hygiene seals.
- Signs of wear or use
- Gift cards and store credits
About Processing Fees: We charge a small $6 USD processing fee for refunds to help cover return handling.
But here’s the good news:
- Your exchange is free
- No fees if you pick store credit
- Shapermint Club members? You're covered - no fees, ever
- Defective, damaged, or incorrect item? We’ll fix it fast and free
*This fee does not apply to returns made under your legal right to cancel, where applicable by law (e.g., within 14 days in the UK or EU).
See full Exchanges & Returns policy here.
Still need help?
Simply click the chat icon in the bottom right corner of your screen or send us a message through our Contact Us page.