We've got your back

Important Note: Shipping delays may occur due to high demand.
We’re working closely with our couriers to deliver your order as soon as possible.

Help Topics

Frequently Asked Questions

How Do I Cancel My Club/ Club+ Membership? +
You can cancel anytime in just a few steps:
  1. Create or log into your account using the email address tied to your membership: Join Us HERE
  2. Click “Manage Membership”. On your active subscriptions, click on “Manage”. Scroll down and you will see the “Cancel Online” button.
What are Credits, and how do they work? +
Credits are a special benefit included with your Shapermint Club membership, designed to reward and engage loyal members.

Here’s how Credits work:
  • Each credit can be redeemed for $1 USD (or local equivalent, such as 1 AUD or 1 CAD) towards your order value and used immediately to purchase your favorite products. Apply your credits at checkout to save on your purchase.
  • Earn credits by staying subscribed, making purchases, and participating in loyalty activities

It’s our way of saying thanks for being part of the Club—more rewards, more savings, just for you!
How do I request an Exchange, Return, or Store Credit? −
Discover your favorite shaping essentials, worry-free! With our 100% Fit Guarantee, enjoy effortless returns or FREE exchanges for a different size, product, or style. Ready to find your perfect fit? Let's begin!
  1. Go to http://shapermint.com/Exchanges-Returns.
  2. Enter your Shapermint Order Number (find it here) and Zip Code. If you are returning multiple items, submit one request for all items.
  3. Once submitted, we'll send you a printable prepaid return label or a QR Code that can be presented to USPS or a local post office and shipping instructions via email. *Please don't forget to check your inbox, spam, and junk folder.
  4. Once your exchanged items return to us, expect your new package in 2-3 business days via your original shipping method.
For Customers from Mexico:
Our return shipping label is not available for this region right now. Contact Us, and we'll process it for you.
Help with sizing or which style to get? Chat 24/7 with our Fit Experts
Didn't get a shipping label or return instructions? Simply Contact Us, and we'll process it for you.
Need something else? Contact Us at any time!
How do I return or exchange an item purchased through a TV Show partner? +
We've got you covered! If you purchased your item through one of our TV Show partners and need a return or exchange, just click here to submit a request for return for TV Sales order. One of our dedicated agents will reach out to you within 24 hours with all the details and next steps.

Our team is here to guide you through the process and make it as easy as possible. If you have additional questions or need further assistance, simply include them in your request—we’re happy to help!

Need help with exchanges,
returns, styles or fit? We’re
here for you with 24/7 support.
Chat with us now!

Don’t have time to chat?
Reach us through Messenger.
We respond within an hour & you can chime in whenever you have time.

Have An Existing Order?