Finding the perfect fit sometimes takes more than one try—and that’s totally okay. That’s why we offer easy returns and exchanges within 60 days of delivery.

You can exchange your product for a different size, color, or style, or request store credit or a refund. Just make sure the item is in good condition, with original tags, packaging, and hygiene seals still intact.

Here’s how to start your return or exchange:

1. Go to our Returns Portal: https://returns-exchanges.shapermint.com
2. Enter your order number and ZIP code
3. Select your preferred option: exchange, refund, or store credit
4. We’ll send you a printable prepaid return label or QR code with simple instructions
5. Once we receive your item, we’ll ship your new one (or process your refund/store credit).

Processing Fees for Refunds

To help cover handling and administrative costs, a $6 USD processing fee will be deducted from your refund total.

Good news:

• Exchange is free.
• No fees apply if you opt for store credit or are a Shapermint Club member.

*This fee does not apply to returns made under your legal right to cancel, where applicable by law (e.g., within 14 days in the UK or EU).

For Customers from Mexico

Our return shipping label is not available for this region right now. Contact Us, and we'll process it for you.

TV Show Order? We’ve got you.

If you purchased through one of our TV partners and need a return or exchange, click here to submit your request. Our team will get back to you within 24 hours with the next steps.

Still need help?

Simply click the chat icon in the bottom right corner of your screen or send us a message through our Contact Us page.