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My box says "delivered" but I haven't received it

Shapermint Customer Care

June 23, 2026 16:10

First, a quick heads-up that can clear things up fast: a date shown in your account or emails around your box may be your billing date (about 45 days after your box shipped), not a second delivery — so it can look like a new delivery when it's really your payment date.

If your box truly hasn't arrived:

- Check around your property — mailbox, porch, and any secure spots a carrier might use.

- Review the tracking details for the delivery date and any proof of delivery.

- Still can't find it? Contact a Fit Expert with your order number and we'll help track it down.