We've got your back

We’re working diligently to get your order on time. Due to current high demand and current global status, some shipments may be delayed.

My box says "delivered" but I haven't received it
Can I exchange an item for a different size or color?
I missed the 7-day window. What are my options?
How do I return the items I don't want?
How does the 7-day try-on period work?
My order total says $0. Is the box free?
When will I be charged, and how much?
How do I cancel my Shapermint Club+ Box subscription?
What's the difference between Shapermint Club, Club+, and Subscribe & Save?
How did I sign up, and how can I tell if I'm subscribed?

How did I sign up, and how can I tell if I'm subscribed?

Shapermint Customer Care

June 23, 2026 16:05

Most members join Shapermint Club+ Box by accepting a Club+ offer, often during checkout, from an email, or from an ad — that adds the box to your order at $0 for the try-on period. To check your status anytime:

- Log in at your Shapermint account.

- Go to My Account → Manage Memberships.

- You'll see whether Shapermint Club+ is active. If you didn't mean to sign up, you can cancel in the same place, and return your box within the try-on window so you're not charged.