IMPORTANT NOTE: Due to current high demand, shipping issues affecting our logistics partners and new system improvements, orders will be shipped out between 5-8 business days. Tracking numbers will be available as soon as it’s shipped.

What does this mean?

The status of an order will not be set as shipped until its shipping label has been generated, affixed to the package, or accepted by the carrier. As soon as you get a shipped status, the usual shipping time frame (Standard delivery: 4-8 business days, Priority delivery: 4 business days, International Guaranteed Shipping: 7-15 business days) will commence.

You may track your order by going to track your order page  and  just simply input the following:

• Your email address - This is the email address you used upon purchased.
• Order number - This is the order ID (find it here)
  

Another way to track your order:

Tracking numbers are assigned to packages when they ship. 

• Go to your Shapermint Account. (Note: If you haven’t registered yet, simply click the same link to create an account now.)
• Go to the order you want to track.
• Click Tracking Number below the item (some items may have been shipped separately).

You will receive an email with your tracking number and a link to check the status.

Tracking status meaning

Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply CONTACT US, so we can resend it.

Custom Clearance – Your tracking status will be updated after your package has been cleared and released. For more information about your delivery, you can also contact your local post office or delivery service provider.

In Transit – Your order is on its way to you.

Delivered – Your order has been delivered to the shipping address provided upon purchase.  

Available for pickup – You may collect the package from the specific USPS Facility or the Post Office.

Still need help? Just CONTACT US!