1. How Did I Get Subscribed to Shapermint Club+?

During checkout, you accepted an offer to sign up for the Shapermint Club+ Box, a curated selection of shapewear essentials delivered every 90 days.

✅ You received a box with a personalized selection of four handpicked styles, designed to embrace your body with confidence.
✅ You enjoyed exclusive discounts available only to Shapermint Club+ members.
✅ Your subscription follows a ‘Try Now, Pay Later’ model, giving you time to experience your selections before being billed.

If you didn’t intend to subscribe, don’t worry!

You can manage or modify your subscription anytime in My Account 

2. How and When Am I Charged?

Your Shapermint Club+ Box operates every quarter—meaning you receive a curated selection every 90 days.

💳 Billing Details:

• Your account will be billed 45 days after the order is created.
• You have a 7-day Try-On Period to test the items before payment is processed.
• If you choose to return any items, make sure to do so before the trial period ends to avoid being charged.

✅ We send a reminder email before the charge—check your inbox and spam folder.
✅ Your saved payment method is charged unless you return the items or modify your subscription before the billing date.

3. How Do I Return Items from My Shapermint Club+ Box?

If you decide to return any items, follow these simple steps within your 7-day Try-On Period:

✅ Step 1: Initiate the Return Process

• Start your return within the 7-day Try-On Period by following the return instructions inside your Shaperbox.

✅ Step 2: Select Items for Return

• Choose the items you want to return.
• Ensure they are unworn, with hygiene seals and all tags attached.

✅ Step 3: Use the Provided Return Label

• A return label is included in your box for an easy and hassle-free return.
• Securely affix the label to the return package.

✅ Step 4: Drop Off the Items at USPS

• Take your packaged items to the nearest USPS location.
• You can use the same Shaperbox or any other clean packaging of your choice.

4. How Do I Manage or Customize My Subscription?

You can customize or manage your subscription easily through My Account:

1️⃣ Create or log into My Account: Register here

Check your email to confirm your registration.

2️⃣ Manage your subscription:

Click "Manage Membership" to adjust your preferences, modify your box, or update billing details.

3️⃣ Curate Your Box:

Tailor your selections each cycle to ensure you receive the styles you love.

🚨 Once your order is in progress, it cannot be canceled. However, you can return items after receiving them if they don’t meet your expectations.