1. What is Autoship? 

Autoship is a fantastic subscription service from Shapermint where you can save 60% on select products and have them conveniently delivered to your home every 3 or 6 months. It's a great way to subscribe and save, ensuring you always have your favorite items on hand at the lowest price available in the store.

2. How does an Autoship order work?

An Autoship order is all about convenience and savings. Once you opt-in, you'll save 60% on your selected product, and we'll automatically schedule it to be sent to you every 3 or 6 months based on your preference. Your credit card will be billed accordingly each cycle, and the product will be shipped directly to your home.

3. When do I get charged for my Autoship order?

You’ll be charged every 3 or 6 months, depending on your selected frequency. The charge is made just before we process and fulfill your order. If there’s an issue with the charge, we'll try to process the payment a few more times before considering pausing or canceling the subscription.

4. Do I have to get an Autoship order every 3 months (90 Days)?

Not at all! While every 3 months is an option, you can choose to have your Autoship orders arrive every 6 months, or even select the frequency that adjusts to your needs. You can customize this frequency by reaching out to our customer care agents, ensuring the schedule fits perfectly with your needs.

5. Can I cancel an item from Autoship that’s being prepared?

Once an item is being prepared and the charge is processed, it cannot be canceled for that cycle. However, you can easily manage future orders or cancel the subscription with the help of a customer care agent.

6. How do I cancel the Autoship order?

To cancel your Autoship subscription, simply contact one of our friendly customer care agents through the chat on shapermint.com or by sending an email to hello@shapermint.com. We'll help you sort everything out smoothly.

7. I like the product in my Autoship order but it's the wrong size, can I exchange it?

Absolutely! If the size isn’t right, you can definitely change it for your next Autoship order. Just reach out to our customer care agents via chat or email, and they’ll help you update your size preferences to ensure your next delivery is just perfect. And you can even change the colors!