Steps are being taken to ensure we keep things running normally for you, and to keep our delivery time promise and guarantees. You may experience delays because the facility in charge of our shipments is experiencing unexpected delays because of the COVID-19 restrictions in the area. With this, our facility is experiencing a shortage of staff.

What does this mean for your order?

• Orders that are already routed to the facility may ship later than expected. Both OTS (on-time shipping) and OTD (on-time delivery) are expected to be impacted. 

What are we doing to fix this?

• We are rerouting orders to fulfillment centers that are currently working without any problem in order to minimize disruption. 

We understand just how frustrating this is, and we’re sorry you may not receive your package as fast as you expected. This is not the customer experience we promise. Please know we’re doing everything we can to get your order(s) to your doorstep as soon as possible. 

Our 24/7 Customer Care support team is ready to help you in any way possible. You may also contact your local courier for more detailed updates on your order.