Steps are being taken to ensure we keep things running normally for you, and to keep our delivery time promise and guarantees. You may experience delays because the facility in charge of our shipments is currently affected by a closure due to COVID-19 cases.

In order to preserve health, and to keep everyone safe, the facility needs to be closed for a deep disinfection. This, unfortunately, makes our delivery fulfillment center limited.

What does this mean for your order?

• Orders that are already routed to the facility may ship later than expected. Both OTS (on-time shipping) and OTD (on-time delivery) are expected to be impacted. 

What are we doing to fix this?

• We are rerouting orders to fulfillment centers that are currently working without any problem in order to minimize disruption. 
  

We understand just how frustrating this is, and we’re sorry you may not receive your package as fast as you expected. This is not the customer experience we promise. Please know we’re doing everything we can to get your order(s) to your doorstep as soon as possible. 

It’s important to stay connected in these trying times. Our 24/7 Customer Care support team is ready to help you in any way possible.