Steps are being taken to ensure we keep things running normally for you, and to keep our delivery time promise and guarantees. You may experience delays because Winter Storm Orlena is currently impacting our delivery fulfillment centers and the major roadways in the Northeast of the U.S.
Due to this, New York, New Jersey and Pennsylvania have declared a State of Emergency. Unfortunately, the weather conditions have left our delivery fulfillment centers in the Northeast limited, and some, shut down.
What does this mean for your order?
- Orders that are already routed to the facility may ship later than expected. Both OTS (on-time shipping) and OTD (on-time delivery) are expected to be impacted.
What are we doing to fix this?
- We are rerouting orders to fulfillment centers that are currently working without any problem in order to minimize disruption.
We understand just how frustrating this is, and we’re sorry you may not receive your package as fast as you expected. This is not the customer experience we promise. Please know we’re doing everything we can to get your order(s) to your doorstep as soon as possible.
It’s important to stay connected in these trying times. Our 24/7 Customer Care support team is ready to help you in any way possible.