Steps are being taken to ensure we keep things running normally for you to keep our delivery times promise and guarantees. You may experience delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, we’ll make sure you will receive tracking notifications.
Our teams are all working hard to ensure we keep giving you the service you love. Whether you have questions about a pending order or shipment, style advice, or are simply looking for someone to talk to, we're always here for you.
Our employees are currently working remotely and all non-essential travel has been cancelled, as well as IRL events and appearances since two weeks ago.
We are taking all necessary precautions and closely following government guidelines for our own US warehouses and facilities.
And it’s not just about what we can do for our amazing team. We also sat down to actively think about how we could also support the entire Shapermint community right now:
- #HereForYou → Social distancing means many women will see their income harmed. Shapermint will try to help these women by hiring them to create recorded and live classes and sessions, showing everything from follow-along exercise routines to neat ideas to keep the kids entertained. This way, they find a way to help make ends meet - and everyone at home can support them by watching free, useful content from their own homes. We’ll all be #HereForYou!
- Shapermint Club Content Library → As from today, we’re releasing all exclusive Shapermint Club content for anyone to watch, not just subscribers.
- Support the World Health Organization → Starting now, we will take a percentage from every single item you purchase from Shapermint to support the WHO’s efforts to help pay for medical resources and supplies, as well as aid in the research for treatment and immunization of COVID-19.
- 24/7 Customer Care → It’s important to stay connected. We encourage you to keep in touch every day with your loved ones - and know you can connect with us anytime you need us.
Moving forward, we’re confident our excellent team and community will come up with even more new ways in which we can bring a smile to your face, even during these trying times. We encourage you to do the same for your own loved ones, and hope you find our own social channels and communications a source of optimism, inspiration, entertainment and support - at least to take a break from the news from time to time.
Note: we will be updating this article periodically considering further news.