Our staff are working hard to fulfill your orders during these difficult times. You may experience delays due to widespread shipping restrictions and screening. Operating in line with the World Health Organization and your local government authorities, we are doing our best to closely monitor the situation and to ensure the safety of your package.
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Unfortunately, in some cases, delays occur. Here’s why:
- Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply Contact Us so we can resend it.
- Custom Clearance – Your tracking status will update soon after your package has been cleared and released. For updates, you can also contact your local post office or delivery service provider.
- Holidays – A sudden or unexpected increase in shipment delivery volumes is most common during the holiday season. Simply follow up with your local post office to track down your package.
- Weather conditions – Bad weather can slow down the transit and cause a delay. Please keep track of your order.
If you encounter any delays, Contact Us and we’ll do our best to help.