Website hiccups happen but don’t worry! We’ve listed down the things you need to do if in case you’ve experienced some.
|Page Keeps Loading||
We recommend clearing your cache and cookies, closing and reopening your browser and trying to place the order again.
Alternately, you may also try switching over to a different device. You can try a different browser if you're on a desktop, or try a desktop if you're on a tablet or mobile device.
It is also likely that your order has already gone through. Please check your inbox or spam folder for the order or payment confirmation email.
If all else fails, Contact Us providing as much info.as possible and we will do our best to help
|Credit Card Information is Invalid||
You may follow the steps above. Make sure you are entering your Information EXACTLY as it appears on your credit card statement.
We also strongly suggest you to contact your card provider for further assistance.
Still not fixed? You may try other payment options to place your order successfully.
|No Order Confirmation||
There are many ways to confirm if your order has been processed. You may find it here.
Also, another possible reason is you may have provided an incorrect email address upon checkout. Simply Contact Us so we can update it and resend your order confirmation.
|Free Shipping Not Applied||Find your next steps in this article.|
|Discount Code Not Working||Find your next steps in this article.|
Sometimes, your payment may be split into two transactions depending on your financial institution but that’s about it.
If you still think you’ve been charged twice, Contact Us right away so we can look into it for you.
|Price Mismatch||If this is the case, please Contact Us immediately so we can double check.|
If you're unable to find the answer to your question, simply Contact Us and we'd love to help.