Need to return something? It’s ok - these things happen and we understand. Kick off the Return Process yourself with these easy steps:
FOR US Customers:
- Click here.
- Our Returns page will open on a new window where you can enter your Shapermint Order Number (starts with "SM") and Zip Code. You can find your order number easily in your:
- email receipt
- packing slip's message field
- customer account page
- Fill out the questions we ask you there - we’ll mostly ask you what you wish to return, why you’re returning it and the sort.
- If you are returning multiple items, you can submit it in one single request only.
- Wait for your Returns and Exchanges shipping instructions - you will receive a shipping label via email. Please check your spam or junk folder if it's not in your inbox.
- Download and print the shipping label and send the package with the label over to your local post.
- We’ll let you know once your return is being processed. See related article: How long will it take for my exchange or return to be processed?
Here's our quick video guide on how you can easily submit your returns request online:
We charge a minimal refund fee of $6.95 for all returns. This fee is waived for all exchange requests. Please, do not send anything back without having your Returns and Exchanges shipping instructions and our Returns Address. We will not accept unauthorized returns - especially when they won’t be able to get back to us! We will process your refund once we have received your returned item.
For International Returns:
Currently, our return shipping label is a prepaid, pre-addressed postal return label for U.S domestic returns only and is yet to be available for orders shipped outside the U.S.
For more information about our returns and exchange policy, click here.
Got an error message? If you need more help please contact us by clicking this link.