In the table below, we explain what each tracking status means and what you can do at that stage.
|Pre Shipment||Your order is being ready to be shipped out from the courier. If it has remained in this status for more than 5 business days, please Contact Us.|
Your order is on its way. Estimated delivery date can be seen when you check your Shapermint Account. You can also check it with the courier.
For shipping outside of US, tracking movement may take up to 10 business days to update due to customs inspection. Often, shipments are held up in customs to check that the contents and value of the package were declared accurately. Your tracking status will update soon after your package has been cleared and released. For updates, you may also contact your local post office since your tracking number may change.
|Not found||Tracking details are usually updated within 2 business days from the time you placed the order. If it has been more than that, please Contact Us.|
|Alert||This happens if the courier wasn’t able to deliver your order. Find your next steps in this article.|
|Undelivered||It was attempted to be delivered but failed due to several reasons. Please contact the carrier for clarification. You can also Contact Us if you need assistance.|
|Pick Up||Search around your door for a notice of attempted delivery and get in touch with your local post. You can also Contact Us if you need assistance.|
|Delivered||This means that the courier successfully delivered your order. If the tracking status shows delivered but you haven’t received your order yet, find your next steps in this article.|
If you're unable to find the answer to your question, simply Contact Us and we'd love to help.