If you haven’t received your order within your chosen delivery time (check delivery times), you can check the status of your order to make sure it was shipped accordingly.
In the table below, we explain each stage of delivery your order could be in and what you can do at that stage.
|Pre Shipment||Your order is being ready to be shipped out from the courier. If it has remained in this status for more than 4 business days, please contact us.|
|In Transit||Your order is on its way. Estimated delivery date can be seen when you Track your order here. You can also check it with the courier.|
|Not found||Tracking details are usually updated within 2 business days from the time you placed the order. If it has been more than that, please contact us.|
|Alert||Find your next steps in this article|
|Undelivered||It was attempted to be delivered but failed due to several reasons. Please contact the carrier for clarification. You can also contact us if you need assistance.|
|Pick Up||Search around your door for a notice of attempted delivery and get in touch with your local post. You can also contact us if you need assistance.|
|Delivered||Find your next steps in this article.|
[IMPORTANT] Holiday Sales Shipping Update
We do our best to process all orders on time and deliver it as expected. Although this is what we’re aiming for, shipping times may be affected during holiday sales because of the high volume of orders we’re receiving! Thanks to all the love, patience and orders from you guys!
Please give us 2-3 more days processing time to deliver your items within your chosen delivery method.