Once you’ve completed your Shapermint order, you’ll receive a "Thank You" email confirming it. And, once your payment is processed correctly, we’ll send a receipt your way with a unique Order ID (e.g. SM123456) and a list of all the items that you ordered. You can also check with your financial institution to confirm if you have already been charged.
Confirmation emails can take up to a couple of hours to get to you. If it’s not a matter of time, check your spam or junk mail folder in case it’s there. Remember to always add us to your safe list! Here’s a sample order confirmation email:
You can also check out the related article: How do I find my Shapermint order number?
We’ll continue to let you know how your package is doing via email so make sure you keep an eye out for anything we send!
Here’s how you can create your Shapermint account as well so you can keep track of your order: How do I create my Shapermint account?
Nothing yet? Please Contact Us so we can figure this out and get your package’s journey started ASAP.
If you're unable to find the answer to your question, simply Contact Us and we'd love to help.