Need to exchange something? Welcome to the wonderful world of shopping ;-) We’ve tried really hard to make our Exchange Process as hassle-free as possible, and are quite proud of what we’ve achieved. You can start your exchange process like this:
- Go to https://returns-exchanges.shapermint.com/
- Enter your Order Number (starts with "SM" which can be found in your order confirmation email) and Zip Code.
- Fill out the questions we ask you there - mostly related to what item you want to exchange and why.
- Wait for your Returns and Exchanges shipping instructions - we’ll send them via email.
- We’ll let you know once your new package is being shipped. You can expect the entire process to take 2-3 business days.
Keep in mind we will only provide you with an Exchanges Address and/or Returns and Exchanges Code once we’re able to process your exchange, so don’t send anything our way until you do. We might not get it!