Remember you should never send anything back without having your Returns and Exchanges Authorization Code and our Returns or Exchanges Addresses emailed to you, along with shipping instructions.
We do not accept unauthorized returns - this was actually implemented to save time. We need to actually process your Return or Exchange before expecting them at our warehouse. This was a great lesson learned after this one time we spent three whole days looking for a package in our warehouse (true story!).
To issue your Exchange or Return, simply visit https://shapermint.com/a/returns-exchanges.
For more information on our Exchanges Process, click here.
For more information on our Returns Process, click here.