Need to return something? It’s ok - these things happen and we understand. Kick off the Return Process yourself with these easy steps:
- Go to https://returns-exchanges.shapermint.com
- Enter your Shapermint Order Number (starts with "SM" which can be found in your order confirmation email) and Zip Code.
- Fill out the questions we ask you there - we’ll mostly ask you what you wish to return, why you’re returning it and the sort.
- Wait for your Returns and Exchanges shipping instructions - we’ll send them via email. Please check your spam or junk folder if it's not in your inbox.
- We’ll let you know once your return is being processed. See related article: How long will it take for my exchange or return to be processed?
Please, do not send anything back without having your Returns and Exchanges shipping instructions and our Returns Address. We will not accept unauthorized returns - especially when they won’t be able to get back to us!
Got an error message? If you need more help please contact us by clicking this link.