This sometimes happens if the shipping company hasn’t been able to deliver your order if we received a wrong address, or other unknown reasons. Should this be the case, please contact us immediately so we can take the next steps to make things right.
Articles in this section
- I haven’t received my tracking number
- Where do you ship to and how much does it cost?
- How long will my order take to be delivered?
- How can I track my order?
- I haven't received my order yet. Why?
- I tracked my order and the status says “Alert” - what should I do?
- My package was delivered but I wasn't home - what should I do?
- Where is my item coming from?
- I ordered multiple items but I have only received one/some of them. Why?
- The tracking site says “Delivered” but I haven’t received my order yet - what should I do?