We’ll happily allow returns and exchanges for items in their original condition when:
- The item you purchased did not fit
- The item you purchased is defective
- The item you purchased is incomplete
- The item you purchased is incorrect
Please do not return anything without letting us know first!
As for refunds, we usually work on a case-to-case basis, but here are our fundamental refund rules:
- Refunds can be issued up to 30 days after you ordered. Once this given timeframe is over, we’ll assume you’re satisfied with your items and will make your sale definite.
- Shipping costs are unfortunately always non-refundable. Once your item’s been shipped, we’ve already paid the provider and can’t even get the money back ourselves - even if we ask nicely!
We provide shipping labels for your own convenience. Just download it from the email confirmation you will receive right after you submit the request here. We charge a minimal refund fee of $6.95 for all returns. This fee is waived for all exchange requests.
Shapermint does reserve the right to deny any return or refund request, but that’s just some legal lingo we need to add here just in case. Please, if there’s anything wrong with your order, give us a chance to make things right!
If you're unable to find the answer to your question, please call us at (484) 772-2274 and we'd love to help.